Proprietary trading firm · Jaipur

Trading our own capital, with an edge.

RJ Equityedge deploys its own capital across Indian equity, equity derivatives and commodity markets, with research-driven strategies and risk limits enforced by systems, not by mood.

What we do Regulatory disclosures

We do not have clients and do not offer broking, advisory or investment services to the public. Read our disclosure.

RJ  Prop deskAt a glance
NSE90486BSE6959MCX57620
SEBI registrationINZ000330535
Clearing memberGlobe Derivatives & Securities Ltd
CapitalOwn funds only
Client accountsNone
Equity cashPositional
Index F&OSpreads
Stock F&ODirectional
CommodityBullion, energy
Risk limits enforced by systemNo advice, no tips
SEBI
Registered stock brokerINZ000330535
3
NSE · BSE · MCXTrading member
100%
Proprietary capitalNo client funds, ever
NSE · BSE · MCXTrading member · 90486 · 6959 · 57620
SEBI registeredStock broker · INZ000330535
100%Proprietary capital, no client funds
ZeroClient accounts, by design
01 — Who we are

No clients. No advice. No assured returns.
Our own capital, our own risk.

R J Equity Edge Private Limited is a SEBI registered trading member of NSE, BSE and MCX that trades exclusively on its own account. Every rupee at risk is ours, and every position is governed by limits set before the trade.

What we are

  • ✓A SEBI registered stock broker (INZ000330535), trading member of NSE, BSE and MCX
  • ✓A proprietary trading firm in equity cash, equity derivatives and commodity derivatives
  • ✓Research-driven, systems-enforced and fully disclosed, as SEBI and the exchanges require
  • ✓Based in Jaipur, Rajasthan, trading from our registered office only

What we are not

  • ✕Not a broker for clients: no trading or demat accounts, no client funds or securities
  • ✕Not an advisor: no tips, calls, research reports or portfolio management
  • ✕Not a fund or scheme: no pooled money, no assured or guaranteed returns
  • ✕Not represented by anyone: no Authorised Persons, sub-brokers, agents or franchisees
02 — What we do

Three markets. One disciplined process.

Our capital, our strategies, our risk. We trade listed equities, index and stock derivatives, and commodity futures and options, with the same research, sizing and monitoring discipline across all three.

Explore our approach

Equity cash

Positions in listed stocks and ETFs on NSE and BSE, from intraday to multi-week holdings.

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Equity derivatives

Index and stock futures and options: directional, spread, arbitrage and volatility strategies.

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Commodity derivatives

Bullion, energy and base-metal futures and options on MCX, including the evening session.

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Risk management

Pre-trade limits, real-time monitoring and hard stop-losses enforced by systems, reviewed daily.

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3ExchangesNSE, BSE and MCX
3SegmentsEquity, F&O, Commodity
100%Own capitalNo client funds, no pooled money
0Client accountsProprietary only, by design
Risk controls  ·  Prop deskStatus
  • Pre-trade limitsExposure caps by segment, strategy and instrument, set before the open
    Enforced
  • Real-time monitoringPositions, margins and P&L watched tick by tick
    Active
  • Hard stop-lossesSystem-triggered, cannot be overridden on the desk
    Enforced
  • Daily reviewPost-trade review, audit trail and compliance checks
    Daily
  • Client fundsNone held. Proprietary capital only.
    Nil
Audit trail: every order, every dayNSE · BSE · MCX
03 — Infrastructure & risk

Built for discipline, not for drama.

Reliable execution, automated monitoring and a full audit trail. Exposure caps are set by segment, strategy and instrument before the market opens, and hard stop-losses are enforced by the system, so no single day can change who we are.

Trading from

Hours


Compliance Officer


Grievances

Complaint portal
Escalation matrix

04 — How we trade

Discipline comes from process, not prediction. We research, we size, we monitor, and we review. Every single day.

01

Research

Quantitative and fundamental work behind every position, before a single order is placed.

02

Size

Position limits and exposure caps decided in advance, by segment, strategy and instrument.

03

Monitor

Real-time risk monitoring, automated alerts and hard stop-losses, enforced by systems.

04

Review

Daily post-trade review, audit trails and compliance checks against applicable SEBI and exchange requirements.

05 — Leadership

The people behind the desk.

Directors and key managerial personnel, disclosed as required by SEBI. Full details →

SEBI registered stock brokerRegistration no.
NSE member code
BSE member code
MCX member code
Registered on
Verify on NSE ↗ Verify on BSE ↗ SEBI ↗
06 — Governance

Regulated. Transparent. Accountable.

As a SEBI registered trading member we publish the disclosures required of us by SEBI and the exchanges, even where the answer is simply "not applicable" to a proprietary-only firm.

Proprietary trading disclosure

We trade only on our own account. No client funds, no client securities, no client accounts.

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Registrations, directors & KMP

SEBI registration, exchange member codes, registered office, directors and compliance officer.

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Investor Charter & grievances

Charter, risk disclosures, complaints data, complaint portal, SCORES and SMART ODR.

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Website compliance index

Every website disclosure requirement, where it lives on this site, and its status.

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Want to know more?

Write to us for corporate, regulatory or career enquiries.

Contact us
About us

A proprietary trading firm built on discipline.

R J Equity Edge Private Limited is a SEBI registered trading member of NSE, BSE and MCX, headquartered in Jaipur. We trade exclusively on our own account and do not deal with clients.

01 — Our story

Process over prediction.

R J Equity Edge Private Limited was incorporated in Jaipur in 2024 and is led by its designated directors, Abhishek Soni and Prince Soni (CEO). The firm was registered with SEBI as a stock broker in October 2025 and is a trading member of NSE, BSE and MCX. It trades only its own capital, in equity, equity derivatives and commodity derivatives, with every position governed by risk limits set before the trade. We believe discipline comes from process, not prediction.

Because we trade only proprietary capital, our interests are never in conflict with anyone else's. We have no clients to advise, no products to sell and no commissions to earn. Our only measure of success is the quality of our own trading.

NSE · BSE · MCX

Trading member since 2026

2024

Incorporated; SEBI registered 13 Oct 2025

100%

Proprietary capital

Jaipur

Registered office, Rajasthan

02 — Values

What we stand for

⚖

Compliance first

We follow SEBI and exchange regulations as part of our daily process and publish the disclosures that apply to us.

■

Risk before return

Position sizing, exposure limits and stop-losses are defined before capital is deployed, and enforced by systems.

▲

Process over prediction

Research, back-testing and post-trade review drive every strategy we run.

03 — Leadership

Directors & key personnel

Disclosed as required under SEBI circular SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/30 dated February 15, 2023. Source: NSE and BSE member records.

04 — Registrations

Regulatory details

As per SEBI, NSE, BSE and MCX records as on .

SEBI registered stock broker

Registration dated · Stock broker (trading member) · Proprietary trading only

Entity
Legal name
Constitution
, incorporated
CIN
Nature of business
Proprietary trading only; no client business
Exchange memberships (trading member)
NSE

National Stock Exchange

Member code

Capital Market (TM) and Futures & Options (TM) enabled. Member since .

BSE

BSE Limited

Member code

Equity (TM) and Equity Derivatives (TM) active; Commodity Derivatives inactive. Member since .

MCX

Multi Commodity Exchange

Member code

Commodity Derivatives (TM).

Clearing member

Globe Derivatives and Securities Limited
Clearing member for our trades on NSE, BSE and MCX

Depository participantNo

Not registered as a DP with CDSL or NSDL.

Authorised PersonsNIL

No APs, sub-brokers or agents. View list

BranchesNone

All operations from the registered office.

Client bank accounts (USCNBA): not applicable. The firm does not accept funds from any investor and has no client bank accounts; no Up-streaming Client Nodal Bank Account is disclosed to the exchanges. Do not transfer money to anyone in the firm's name.
Account opening: not applicable. No trading or demat accounts are opened for any person. Segments traded on own account: .
🏢

Registered office

No branch or dealing offices.

✉

Contact



⚖

Compliance officer



Verify our registration on the NSE Know Your Broker page, the BSE member directory and the SEBI intermediary portal.

What we do

Proprietary trading, done properly.

We deploy our own capital in Indian equity, derivatives and commodity markets. No clients, no advisory, no products. Just research, execution and risk control.

01 — Equity cash

Stocks & ETFs

Positions in listed equities and ETFs on NSE and BSE, ranging from intraday to multi-week holdings. Strategies include momentum, mean reversion, event-driven and cash-futures arbitrage.

  • Intraday
  • Positional
  • Cash-futures arbitrage
  • Event-driven
  • ETF basket trades

What drives our equity book

  • Quantitative screens on price, volume and liquidity
  • Fundamental overlays for positional trades
  • Strict per-stock and sector exposure limits
  • Daily P&L attribution and review

Strategy families

  • Directional futures and options
  • Spreads: calendar, vertical, ratio
  • Volatility: straddles, strangles, iron condors
  • Index arbitrage and basis trades
Risk note: Derivatives trading involves substantial risk. SEBI's study found that 9 out of 10 individual F&O traders incurred net losses. Read the full disclosure.
02 — Equity derivatives

Index & stock futures and options

The largest part of our book. We trade NIFTY, BANKNIFTY, SENSEX and BANKEX derivatives along with liquid stock futures and options on NSE and BSE, using systematic and discretionary strategies within pre-defined Greeks and margin limits.

03 — Commodity derivatives

Bullion, energy & base metals

Futures and options on gold, silver, crude oil, natural gas, copper and zinc on MCX, including the evening session that tracks global cues. Commodities add diversification away from equity beta and open up inter-commodity and calendar spread opportunities.

  • Gold & Gold Mini
  • Silver & Silver Mini
  • Crude oil
  • Natural gas
  • Copper
  • Zinc

Why commodities

  • Diversification away from equity beta
  • Inter-commodity and calendar spreads
  • Global macro and inventory-driven opportunities
  • Extended hours for global-cue driven moves
04 — Our approach

How we trade

Three stages, repeated every day, for every strategy.

Research

Every idea starts with data: historical testing, liquidity analysis and expected-value estimation. Ideas that do not survive testing are not traded.

Execution

Reliable connectivity to NSE, BSE and MCX, automated order management and continuous monitoring of fills, slippage and costs.

Review

Daily P&L attribution, weekly strategy review and periodic de-risking of strategies whose edge is fading.

05 — Risk management

Risk is managed before it is taken.

Limits are set at the firm, strategy and position level and enforced by our risk systems in real time. Breaches trigger automatic reduction, not discussion.

■

Pre-trade limits

Margin, exposure and position caps checked before every order.

■

Real-time monitoring

Live Greeks, VaR and drawdown tracking across the book.

■

Hard stop-losses

Daily and strategy-level loss limits that halt trading when hit.

■

Operational controls

Segregated access, audit trails and business-continuity planning.

Work with us. Join the team.

We hire traders, quants and engineers who think in probabilities.

Careers
Contact

Get in touch.

For corporate, regulatory, media or career enquiries. We do not offer broking or advisory services to the public.

🏢

Registered office

✉

Email

📞

Phone


⚖

Compliance officer



Send us a message

This opens your email app with the message pre-filled. We never ask for OTPs, passwords or payments.

Complaints

Lodge or track a complaint

Use the online portal to lodge a complaint and get a reference number instantly, or track an existing one.

Open complaint portal →
Escalation

Escalation matrix

Four-level escalation from the grievance desk to the CEO, with names, phone numbers, emails and working hours.

View escalation matrix →
Regulators

Not satisfied?

Lodge a complaint on SEBI SCORES, SMART ODR or with NSE / BSE / MCX, quoting your reference number.

Grievance procedure →
Careers

Join a team that trades its own money.

We look for traders, quantitative researchers, developers and risk professionals who are curious, disciplined and honest about uncertainty. If that sounds like you, write to us with your CV and a short note on what you have traded or built.

Email your CV

Trader

Equity, F&O or commodity. Track record preferred.

Quant researcher

Statistics, Python, back-testing, market microstructure.

Developer

Low-latency systems, order management, data pipelines.

Risk & compliance

Exchange regulations, margin, surveillance and reporting.

Investor corner

Regulatory disclosures

Everything SEBI and the exchanges require us to publish. Each disclosure has its own page.

SEBI

Investor Charter

Vision, mission, services, rights and obligations, timelines, dos and don'ts. As prescribed by SEBI and hosted by NSE, BSE and MCX.

Read the charter →
SEBI

Risk disclosures

Risk disclosures on derivatives (9 out of 10 F&O traders lose money), general market risk and the Risk Disclosure Document.

Read disclosures →
Portal

Lodge / track a complaint

For anyone: lodge a complaint, get a reference number instantly, track its status and see the full redressal process.

Open portal →
Procedure

Grievance redressal

Step-by-step procedure, escalation matrix, SEBI SCORES and SMART ODR.

Read procedure →
Monthly

Complaints data

Complaints received and resolved, with monthly and annual trends, updated by the 7th of every month.

View data →
Documents

Policies & downloads

Firm policies, SEBI / exchange certificates, standard investor documents and holiday calendars.

Browse documents →
Registrations

Registrations & KMP

SEBI registration, NSE, BSE and MCX member codes, registered office, directors and compliance officer.

View details →
Attention

Investor awareness

SEBI and exchange investor awareness messages, fraud alerts and safety advice.

Read messages →
APs

Authorised Persons & branches

List of Authorised Persons, sub-brokers and branch / dealing offices (currently NIL), with exchange verification links.

View list →
Clients

Client documents & procedures

Account opening procedure, MITC, Rights & Obligations, RDD, tariff sheet, client bank accounts: status of each item.

View status →
Help

FAQs

Who we are, whether we take clients, how to verify us, how to report fraud and how complaints are handled.

Read FAQs →
Checklist

Website compliance index

Every SEBI / exchange website disclosure requirement, where it is on this site, and its status.

View index →
Disclosure

Proprietary trading disclosure

("RJ Equityedge") is a SEBI registered stock broker (Registration No. , dated ) and a trading member of NSE (Member Code ), BSE (Member Code ) and MCX (Member Code ) in the segments. In terms of SEBI circular SEBI/MRD/SE/Cir-42/2003 dated November 19, 2003 and exchange circulars on disclosure of proprietary trading, we disclose that we undertake proprietary trading and trade exclusively on our own account.

✓

We do not have any clients and do not solicit clients.

✓

We do not open trading or demat accounts for any person.

✓

We do not accept funds, securities or collateral from the public.

✓

We do not offer investment advice, research reports, portfolio management, tips, calls or any assured-return schemes.

✓

We have not appointed any Authorised Person, sub-broker, franchisee or referral agent.

✓

Client bank accounts (USCNBA): not applicable. We have no client bank accounts and no Up-streaming Client Nodal Bank Account; never transfer money to anyone claiming to collect it on our behalf.

✓

Client collateral: not applicable. No client collateral is held; the exchange's client collateral details facility will show no records for us.

Fraud alert

Beware of impersonation

Any person claiming to act for RJ Equityedge in any of these capacities is doing so without authority. Please report such instances to us and to the exchanges.

Report to compliance
Attention investors

Investor awareness

Messages displayed in terms of SEBI's investor awareness initiative (circular dated October 1, 2026, "Project Jagrook") and exchange circulars.

SEBI

Understand before you invest

Choose regulated investment products. Start early, stay invested. Beware of investment frauds.

Exchange

Prevent unauthorised transactions

Update your mobile numbers / email IDs with your stock broker. Receive information of your transactions directly from the Exchange on your mobile / email at the end of the day. Issued in the interest of investors.

Caution

Unsolicited tips

Investors should be cautious of unsolicited emails, SMS and WhatsApp messages advising to buy, sell or hold securities and trade only on the basis of informed decision.

Verify

Deal only with registered intermediaries

Verify SEBI registration on sebi.gov.in and exchange membership on the NSE / BSE websites before dealing.

Security

Protect your credentials

Do not share your login credentials, OTP or trading account access with anyone.

Payments

No payment links

Do not make payments through links received via email, WhatsApp or SMS. RJ Equityedge never asks for payments from the public.

External links

Regulators, exchanges & depositories

Official websites for verification, investor awareness and complaint filing.

SEBISEBIsebi.gov.in ↗ NSENSE investors' homenseindia.com ↗ BSEBSE investor servicesbseindia.com ↗ MCXMCX investor awarenessmcxindia.com ↗ ⚑SEBI SCORESComplaint portal ↗ ODRSMART ODROnline dispute resolution ↗ CDSLCDSLcdslindia.com ↗ NSDLNSDLnsdl.co.in ↗ RBIReserve Bank of Indiarbi.org.in ↗ MoFMinistry of Financefinmin.gov.in ↗ MCAMinistry of Corporate Affairsmca.gov.in ↗ SEBISMART ODR master circularDec 2023 ↗ NSEClient collateral detailsNSE investor helpline ↗ CDSLCDSL e-votingevoting.cdslindia.com ↗ NSDLNSDL e-services / e-votingeservices.nsdl.com ↗
Checklist

Website compliance index

Disclosures required on a stock broker's website under SEBI circular SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/30, the Investor Charter circular (Feb 2025), the ODR framework and exchange website-compliance checklists, with where each item is on this website and its status.

Status key: Published = live on this website; Pending = section exists, data or PDF still to be added; Not applicable = requirement does not apply to a proprietary-only trading member, stated as such on the site.

Need to reach compliance?

Compliance Officer: ·

Email compliance
Investor corner  /  Investor Charter

Investor Charter

Investor Charter for Stock Brokers prescribed by SEBI (circular SEBI/HO/MIRSD/MIRSD-PoD1/P/CIR/2025/22 dated February 21, 2025) and circulated unchanged by NSE, BSE and MCX, together with the additional points from the exchanges' own Investor Charter. Common points appear once.

Vision & Mission Services Rights Timelines Do's & Don'ts Grievance & ODR Default of TM Exchange charter Obligations BSE timelines Documents
Part A — 01

Vision & Mission

SEBI · Stock brokers

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

— Vision

Mission
  • To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
  • To establish and maintain a relationship of trust and ethics with the investors.
  • To observe highest standard of compliances and transparency.
  • To always keep 'protection of investors' interest' as goal while providing service.
  • To ensure confidentiality of information shared by investors unless such information is required to be provided in furtherance of discharging legal obligations or investors have provided specific consent to share such information.
Part A — 02

Services provided to investors by stock brokers

SEBI · Stock brokers

The charter lists the following services. trades only on its own proprietary account and does not have clients; the list is published as prescribed.

  • Execution of trades on behalf of investors.
  • Issuance of contract notes.
  • Issuance of intimations regarding margin due payments.
  • Facilitate execution of early pay-in obligation instructions.
  • Periodic settlement of client's funds.
  • Issuance of retention statement of funds at the time of settlement.
  • Risk management systems to mitigate operational and market risk.
  • Facilitate client profile changes in the system as instructed by the client.
  • Information sharing with the client w.r.t. relevant Market Infrastructure Institutions (MII) circulars.
  • Provide a copy of Rights & Obligations document to the client.
  • Communicating Most Important Terms and Conditions (MITC) to the client.
  • Redressal of investor's grievances.
Part A — 03

Rights of investors

SEBI · Stock brokers

Investors have the right to:

  • Ask for and receive information from a firm about the work history and background of the person handling your account, as well as information about the firm itself (including website providing mandatory information).
  • Receive complete information about the risks, obligations, and costs of any investment before investing.
  • Receive a copy of all completed account forms and rights & obligation document.
  • Receive a copy of 'Most Important Terms & Conditions' (MITC).
  • Receive account statements that are accurate and understandable.
  • Understand the terms and conditions of transactions you undertake.
  • Access your funds in a prescribed manner and receive information about any restrictions or limitations on access.
  • Receive complete information about maintenance or service charges, transaction or redemption fees, and penalties in form of tariff sheet.
  • Discuss your grievances with compliance officer / compliance team / dedicated grievance redressal team of the firm and receive prompt attention to and fair consideration of your concerns.
  • Close your zero balance accounts online with minimal documentation.
  • Get the copies of all policies (including Most Important Terms and Conditions) of the broker related to dealings of your account.
  • Not be discriminated against in terms of services offered to equivalent clients.
  • Get only those advertisement materials from the broker which adhere to Code of Advertisement norms in place.
  • In case of broker defaults, be compensated from the Exchange Investor Protection Fund as per the norms in place.
  • Trade in derivatives after submission of relevant financial documents to the broker subject to brokers' adequate due diligence.
  • Get warnings on the trading systems while placing orders in securities where surveillance measures are in place.
  • Get access to products and services in a suitable manner even if differently abled.
  • Get access to educational materials of the MIIs and brokers.
  • Get access to all the exchanges of a particular segment you wish to deal with unless opted out specifically as per broker norms.
  • Deal with one or more stockbrokers of your choice without any compulsion of minimum business.
  • Have access to the escalation matrix for communication with the broker.
  • Not be bound by any clause prescribed by the brokers which are contravening the regulatory provisions.
Exchange charter adds

Additional rights listed on the exchanges' Investor Charter (NSE annexure "Rights of Investors"), not already covered above:

  • Get Unique Client Code (UCC) allotted, and place orders on complying with the norms agreed with the broker.
  • Get best price for trade execution.
  • Receive SMS, emails and information from stock brokers regarding trade confirmations.
  • Receive funds and securities / commodities on time within 24 hours from pay-out, and settlement of accounts as per terms of agreement.
  • Get the details of the Principal Officer / Compliance Officer of the stock broker, and information of all the businesses done by the stock broker.
  • Receive all benefits / material information declared for investors by the company; prompt services from the company such as transfers, dematerialisation, sub-division and consolidation of holdings; and, as an equity holder, the right to subscribe to further issues of capital.
  • Approach the nearest Regional Investor Service Centre of the exchanges for lodging a complaint / filing an arbitration claim, and use the complaint and dispute resolution mechanism against a stock broker or listed company.
  • Raise queries on excess brokerage and other charges charged by stock brokers.
  • File arbitration against the stock broker for disputes, and challenge the arbitration award before a court of law.
Part A — 04

Activities of stock brokers with timelines

SEBI · Stock brokers

Expected timelines for the key activities a stock broker performs for its clients.

#ActivityExpected timeline
1KYC entered into KRA system and CKYCR3 working days of account opening
2Client onboardingImmediate, but not later than one week
3Order executionImmediate on receipt of order, but not later than the same day
4Allocation of Unique Client CodeBefore trading
5Copy of duly completed client registration documents to clients7 days from the date of upload of Unique Client Code to the Exchange by the trading member
6Issuance of contract notes24 hours of execution of trades
7Collection of upfront margin from clientBefore initiation of trade
8Issuance of intimations regarding other margin due paymentsAt the end of the T day
9Settlement of client fundsFirst Friday / Saturday of the month / quarter as per Exchange pre-announced schedule
10'Statement of Accounts' for funds, securities and commoditiesMonthly basis
11Issuance of retention statement of funds / commodities5 days from the date of settlement
12Issuance of Annual Global Statement30 days from the end of the financial year
13Investor grievances redressal21 calendar days from the receipt of the complaint
Part A — 05

Do's and Don'ts for investors

SEBI · Stock brokers

As prescribed in the SEBI charter. Additionally, investors may refer to Dos and Don'ts issued by MIIs on their respective websites from time to time; the exchange-level additions are listed further below.

Do's
  • Read all documents and conditions being agreed before signing the account opening form.
  • Receive a copy of KYC, copy of account opening documents and Unique Client Code.
  • Read the product / operational framework / timelines related to various trading and clearing & settlement processes.
  • Receive all information about brokerage, fees and other charges levied.
  • Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions.
  • If executed, receive a copy of Demat Debit and Pledge Instruction (DDPI). However, DDPI is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting DDPI, carefully examine the scope and implications of powers being granted.
  • Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT / CTT etc. as applicable, separately, within 24 hours of execution of trades.
  • Receive funds and securities / commodities on time, as prescribed by SEBI or Exchange from time to time.
  • Verify details of trades, contract notes and statement of account and approach the relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges.
  • Receive statement of accounts periodically. If opted for running account settlement, the account has to be settled by the stock broker as per the option given by the client (monthly or quarterly).
  • In case of any grievances, approach the stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines.
  • Retain documents for trading activity as it helps in resolving disputes, if they arise.
Don'ts
  • Do not deal with unregistered stock broker.
  • Do not forget to strike off blanks in your account opening and KYC.
  • Do not submit an incomplete account opening and KYC form.
  • Do not forget to inform any change in information linked to the trading account and obtain confirmation of updation in the system.
  • Do not transfer funds, for the purposes of trading, to anyone other than a stock broker. No payment should be made in the name of an employee of the stock broker.
  • Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange, and raise a concern if a discrepancy is observed.
  • Do not opt for digital contracts if not familiar with computers.
  • Do not share trading password.
  • Do not fall prey to fixed / guaranteed returns schemes.
  • Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.
  • Do not follow herd mentality for investments. Seek expert and professional advice for your investments.
Exchange charter adds · Do's
  • Deal only with registered intermediaries; check the registration certificate of the intermediary you are dealing with. It allows recourse to regulatory action.
  • Read all mandatory documents: Rights and Obligations, Risk Disclosure Document, Policy and Procedure document of the stock broker. Read, understand and then sign the voluntary clauses, and check all conditions agreed and accepted by you.
  • Fill all required details in the Account Opening Form / KYC yourself and receive a duly signed copy of your KYC documents. Take up the matter with the stock broker / Exchange if you are not receiving messages from the Exchange / Depositories regularly.
  • Opt for electronic contract notes / financial statements only if you are computer savvy and have an email account of your own.
  • Ensure pay-out of funds / securities / commodities is received in your account within 1 working day from the date of pay-out. Make payments only through the banking channel and issue cheques in favour of the stock broker only.
  • Be careful while executing a Power of Attorney (PoA): specify all rights the stock broker can exercise and the timeframe for which the PoA is valid. PoA is not a mandatory requirement as per SEBI / Exchanges. Register for Speed-e and Easiest provided by the Depositories for online delivery of securities as an alternative to PoA.
  • If you have opted for a running account, ensure the stock broker settles your account regularly and in any case not later than 90 days (or 30 days if you have opted for 30-day settlement).
  • Regularly log in to your account to verify balances and verify the demat statement received from depositories. Regularly verify the Consolidated Account Statement (CAS) and reconcile it with your trades / transactions.
  • Keep Delivery Instruction Slips (DIS) of your demat account safely. Do not hand over blank signed DIS slips to anyone.
  • Check weekly messages sent by the Exchanges regarding funds / securities / commodities balances reported by the stock broker and immediately raise a concern if you notice a discrepancy.
  • If you observe discrepancies in your account or settlements, take it up with your stock broker in writing within 7 working days of receipt of the statement; if the broker does not respond, take up the matter with the Exchange / Depositories.
  • If in doubt, revoke any authorisation given by you at any time.
  • Brokers or any of their representatives are not authorised to offer fixed / guaranteed returns on your investment or enter into any loan agreement to pay interest on the funds / securities / commodities offered by you.
  • Do your own study about the fundamentals of the company whose shares you are buying, and attend investor awareness programmes held by SEBI / Exchanges / Depositories.
  • Relating to mutual funds: gauge your risk profile before investing in a fund; work out your asset allocation (equity / debt / ETFs); use Systematic Investment Plans (SIPs) to create investing discipline and long-term wealth; understand the tax implications, consulting a tax advisor if necessary; monitor your investments against your changing financial goals; consult a financial advisor to help make the right decisions.
Exchange charter adds · Don'ts
  • Do not share your password (internet account) with anyone. It is like sharing your safe key.
  • Do not transfer securities to your stock broker for the purpose of margin. They remain in your account only; you need only pledge them to your stock broker through the pledge mechanism.
  • Do not transfer funds / securities for trading to anyone other than a stock broker or depository participant registered with SEBI.
  • Do not keep funds / securities / commodities idle with the stock broker.
  • Relating to mutual funds: don't take more risk than you can deal with; don't invest all your money in one asset class, fund type or sector; don't invest without guidance if you are not conversant with mutual fund investing; don't be in a haste to invest without reading the scheme related documents; don't hand over unfilled or incomplete applications; don't forget to save and keep surplus funds aside for emergencies.
Do's for grievance redressal
  • File complaints within the limitation period to avoid rejection at the arbitration stage.
  • Take up complaint redressal with the Trading Member first; if not resolved within a reasonable time frame, approach the Exchanges / SEBI.
  • For faster resolution: lodge the complaint with the relevant exchange / depository, online and with all supporting documents; provide trading account details including client code and PAN at registration; provide all information sought by the exchange expeditiously; maintain copies of all account opening documents and trade-related information received from the trading member.
Part A — 06

Grievance redressal mechanism & ODR

SEBI · Stock brokers

Investors can lodge a complaint / grievance against a stock broker in the following ways. The stock broker will strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

With the stock broker

Designated grievance email

Approach the stock broker at its designated investor grievance email ID: . See our grievance procedure and escalation matrix.

With the exchange

SCORES 2.0 & exchange email

(i) SCORES 2.0, SEBI's web-based centralised grievance redressal system, with a two-level review: first review by the designated body / Exchange, second review by SEBI. (ii) Emails to the designated email IDs of the Exchange.

scores.sebi.gov.in ↗
ODR

SMART ODR platform

If the investor is not satisfied with the resolution provided by the market participant, the investor has the option to file the complaint / grievance on the SMART ODR platform for its resolution through online conciliation or arbitration. The exchange charter also lists SMART ODR as a direct mode of filing.

smartodr.in ↗

Steps in ODR for review, conciliation and arbitration

21 days MII review
21 + 10 days Conciliation
30 + 30 days Arbitration

Investor to approach the market participant for redressal of complaint.

If not satisfied with the response of the market participant, the investor has either of two options: (i) escalate the complaint on the SEBI SCORES portal (in this scenario the SCORES steps prevail); (ii) file a complaint on the SMART ODR portal for resolution through online conciliation and arbitration.

Upon receipt of the complaint on the SMART ODR portal, the relevant MII will review the matter and endeavour to resolve it between the market participant and the investor.within 21 days

If the matter could not be amicably resolved, the matter shall be referred for conciliation.

During the conciliation process, the conciliator will endeavour for amicable settlement of the dispute.21 days, extendable by 10 days with consent of the parties

If the conciliation is unsuccessful, the investor may request to refer the matter for arbitration.

The arbitration process is to be concluded by the arbitrator(s).30 days, extendable by 30 days with consent of the parties

Exchange charter adds
If the parties are not satisfied with the arbitration award, option to file under Section 34 of the Arbitration and Conciliation Act, 1996.

Process flow for complaint resolution through SCORES 2.0: refer to Schedule III of the SEBI circular dated September 20, 2023.

Part A — 07

Handling of investors' claims in case of default of a Trading Member / Clearing Member

SEBI · Stock brokers

The following steps are carried out by the Stock Exchange for the benefit of investors, in case a stock broker defaults:

  • Circular is issued to inform about declaration of the stock broker as defaulter.
  • Information of the defaulter stock broker is disseminated on the Stock Exchange website.
  • Public notice is issued informing declaration of a stock broker as defaulter and inviting claims within the specified period.
  • Intimation to clients of defaulter stock brokers via emails and SMS for facilitating lodging of claims within the specified period.

Information available on the Stock Exchange website

  • Norms for eligibility of claims for compensation from the Investor Protection Fund (IPF).
  • Claim form for lodging claim against defaulter stock broker.
  • FAQ on processing of investors' claims against defaulter stock broker.
  • Provision to check online status of client's claim.
  • Standard Operating Procedure (SOP) for handling of claims of investors in the cases of default by brokers.
  • Claim processing policy against defaulter / expelled members.
  • List of defaulter / expelled members and public notice issued.
Exchange charter adds: SOP timeline for claims in cases of default by stock brokers
#ActionTimeline
1Disablement of the TMT day
2Information to investors about disablement of the TM on website and through SMS and emailT+1 day
3Pre-filled forms sent to clients with information on balances with the TM (only in case of SOP trigger)T+15 days
4Claim lodgement: clients fill the claim form and provide supporting documentsT+75 days
5Declaration of default by the TMT+120 days
6Information to investors about default of TM on website, through SMS, email and newspapersWithin 3 working days from declaration of defaulter
7Processing, auditing and settlement of claimsWithin 60 days of receipt of claim form post declaration of default; T+135 days where pre-filled forms are received
8Request for review of the claim by clientWithin 90 days of intimation of the IPFT decision
9Processing, auditing and settlement of review claimsWithin 60 days of receipt of review application
10Request for 2nd review of the claim by clientWithin 90 days of intimation of the IPFT decision
11Processing, auditing and settlement of review claimsWithin 60 days of receipt of review application
Part B — 08

The Exchange's Investor Charter

Exchange · NSE / BSE / MCX

The stock exchanges publish their own Investor Charter (NSE page updated 31 May 2024). Points already covered in Part A are not repeated; the remaining exchange-level content follows.

Exchange mission
  • To provide transparent, equitable and reliable markets with timely and accurate information dissemination for investors.
  • To provide the highest standards of investor education, investor awareness and investor protection and timely services.
Exchange vision

To provide a safe, equitable, transparent and trusted platform for investors to participate across asset classes with highest standards of integrity for investors.

Business transacted by the Exchange: the exchange facilitates various products for investors to participate across asset classes viz. Equity, Commodities, Derivatives, Debt, Mutual Funds, Government securities etc.

Services provided by the Exchange to investors

Exchange provides various services to investors electronically through its online platform and physically through the dedicated Investor Service Centres (ISC) set up for this purpose.

●

Information on listed companies

  • Real-time dissemination of price-sensitive corporate information: financial results, shareholding pattern, corporate announcements, queries raised on media reports, etc.
  • Disclosures by companies / acquirers / promoters under Takeover and Insider Trading Regulations, pledge on securities.
  • Information on book building during IPOs, offer for sale, offer to buy.
  • Details of companies defaulting on compliance, suspended and delisted.
●

Investor page on the exchange website

  • Investor educational and awareness publications.
  • Details on how to file complaints.
  • Trade verification facility.
  • Schedule of investor awareness programmes.
  • Address and contact details of Investor Service Centres.
●

Other services to investors

  • Welcome message on new client registration containing the Do's & Don'ts for investors.
  • Daily update for trades executed on the exchange.
  • Weekly updates on balances of client funds and securities with the respective stock brokers.
  • Monthly advisory message to all active clients.
  • Daily advisory to investors through trading terminals.
Part B — 09

Obligations of investors

Exchange · NSE / BSE / MCX

Investors are obliged to:

  • Execute Know Your Client (KYC) documents and provide supporting documents.
  • Understand the voluntary conditions being agreed with the stock broker before signing the account opening form.
  • Understand the rights given to the stock broker.
  • Read the Risk Disclosure Document carefully.
  • Carefully consider all investment risks, fees and/or other factors explained in these documents.
  • Understand the product and operational framework and deadlines related to trading and clearing & settlement processes.
  • Be fully responsible for investment decisions.
  • Keep contact details (mobile number / email ID) updated with the stock broker and depository participant.
  • Verify details of trades and approach the relevant authority for any discrepancies immediately.
  • Verify bank account and DP account statements for funds and securities / commodities movement.
  • Review contract notes and statement of account.
  • Thoroughly read and retain monthly account statements, confirmations and any other information received about investment transactions.
  • Pay margins.
  • Pay funds and securities / commodities for settlement on time.
  • Pay brokerage / statutory levies as agreed with the stock broker.
  • Obtain receipt for collaterals deposited with the member towards margins.
  • Take up complaints within reasonable time.
  • Support complaints with appropriate documents.
  • Provide additional information when called for.
  • Participate in resolution meetings.
Part B — 09b

Complaint handling at the Exchange: modes, timelines & dispute resolution

BSE charter adds

Points from BSE's Investor Charter that are not already covered above. BSE's Do's and Don'ts and the Rights & Obligations are the same as the NSE lists reproduced earlier.

Electronic mode

Filing a complaint online

  • Through SCORES, SEBI's web-based centralised grievance redressal system.
  • Through the Exchange's own web portal dedicated for filing of complaints (BSE e-complaint portal).
  • Emails: separate contact pages for complaints against trading members and complaints against listed companies.
Offline mode

Physical complaint

  • Against trading members: IGRC complaint form, submitted at the Exchange's investor service centres.
  • Against listed companies: complaint form.
  • Documents required: complete account opening kit, contract notes, ledger statement, bank statement, demat transaction statement, any other document in support of the claim.
Multi-level mechanism

Dispute resolution at the Exchange

  • Amicable resolution at Exchange level.
  • If no amicable resolution is arrived at, the matter is referred to the Investor Grievance Redressal Committee (IGRC), independent entities set up for complaint resolution.
  • Arbitration proceedings.
  • Appellate arbitration proceedings (arbitration mechanism).
Timelines for complaint resolution at the Exchange — against stock brokers
#Type of activityExpected timeline
1Receipt of complaintDay of complaint (C day)
2Additional information sought from the investor, if any, and provisionally forwarded to stock brokerC + 7 working days
3Registration of the complaint and forwarding to the stock brokerC + 8 working days, i.e. T day
4Amicable resolutionT + 15 working days
5Refer to Grievance Redressal Committee (GRC), in case of no amicable resolutionT + 16 working days
6Complete resolution process post GRCT + 30 working days
7Where the GRC member requires additional information, complete resolution withinT + 45 working days
8Implementation of GRC orderOn receipt of GRC order, debit the funds of the stock broker
9Complainant / broker, if not satisfied by IGRC decision, can avail arbitration mechanismWithin 6 months from the date of IGRC recommendation
10In case of receipt of arbitration intentionObtain an undertaking from the client and pay 50% of the award or ₹2 lakhs, whichever is less, to the client from the IPFT, in case GRC order is up to ₹20 lakhs
11Arbitration not filed within 6 months from the GRC orderObtain undertaking from the client and release 50% amount to the client; replenish 50% amount to the IPF
12Completion of arbitration proceedingsWithin 4 months from the date of the final appointment of arbitrator
13Completion of appellate proceedingsWithin 3 months from the date of the final appointment of arbitrator
Against listed companies (not applicable for commodities markets)
#Complaint handlingTimeline
1.1Complaint received in SCORES by the listed companyT day
1.2Response to be obtained from listed companyT + 30
1.3If no response received, alert to listed company in the form of reminder for non-redressal of complaintT + 31
1.4Response to be obtained from listed companyT + 60
BSE SOP: claims of investors in cases of default by stock brokers
#ActionTimeline
1Disablement of the stock brokerT day
2Pre-filled forms to be sent to clients providing information regarding balances with the stock brokerT + 30 days
3Claim lodgement: clients to fill the claim form and provide the supporting documentsWithin 30 days of receipt of pre-filled form. However, the client can lodge claims till the end of 3 years from the date of the public notice
4Processing of claims and auditing of claimsWithin 60 days of receipt of the claim form from the clients
5Declaration of stock broker as defaulterWithin 90 days from date of disablement (on account of triggering of SOP), i.e. T + 90 days
6Public notice regarding declaration of defaulterWithin 3 working days from the date of declaration of defaulter
7Approval of the claim by IPF Trust on the basis of recommendation of MCSGFC, and intimation to the clients regarding admissibility of the claim and disbursal of the eligible amountWithin 15 days of declaration of default

BSE also provides, on its website: norms for eligibility of claims for compensation from IPF, FAQ on processing of investors' claims against defaulter brokers, form for lodging claim, SOP for handling of claims, and provision to check online status of claims (claims against defaulter).

Part B — 10

Documents required for complaint resolution

Exchange · NSE

Documents to be submitted by the trading member and by the investor, by nature of complaint, as listed on the exchange's Investor Charter.

Nature of complaintDocuments to be submitted by the Trading MemberDocuments to be submitted by the Investor
Non receipt / delay — Funds
On sale of securities
  1. Ledger account
  2. Copies of contract notes
  3. If paid, proof of payment
  4. Reason for delay of payment, if any
  5. KYC document
  1. Contract notes
  2. Bills
  3. Statement of account for the relevant transactions / period
  4. Delivery details by way of demat transaction statement
  5. Break-up of claim amount
  6. KYC document
Margin deposit
  1. Fund deposit
  2. Ledger account
  3. Margin statement
  4. If paid, proof of payment
  5. Reason for delay of payment, if any
  6. KYC document
  1. Proof of payment (copy of bank passbook or bank confirmation letter)
  2. Statement of account for the relevant transactions / period
  3. Break-up of claim amount
Debit / credit balance
  1. Ledger account
  2. If paid, proof of payment
  3. KYC document
  4. Reason for delay of payment, if any
  1. Statement of account for the relevant transactions / period
  2. Proof of payment (copy of bank passbook or bank confirmation letter)
  3. Break-up of claim amount
Non receipt / delay — Securities
Purchase of securities
  1. Ledger account
  2. Contract note
  3. Margin statement
  4. If delivered, demat details for delivery and transaction statement reflecting transfer to the client
  5. KYC document
  6. Reason for delay of transfer, if any
  1. Contract notes
  2. Statement of account for the relevant transactions / period
  3. Demat account transaction statement
  4. Proof of payment (copy of bank passbook or bank confirmation letter)
  5. Break-up of claim amount
Margin securities
  1. Ledger account
  2. Demat statement in case of delivery
  3. Margin statement
  4. If delivered, demat details for delivery and transaction statement reflecting transfer to the client
  5. KYC document
  6. Reason for delay of transfer, if any
  1. Demat transaction statement
  2. Statement of account
  3. Break-up of claim amount
Corporate benefit
Corporate benefits on securities kept with the Trading Member
  1. Policy document for dealing in corporate benefits
  2. Ledger account
  3. Demat transaction statement
  4. KYC document
  5. Reason for delay of transfer, if any
  1. Statement of account
  2. If securities were delivered for margin: demat transaction statement
  3. If securities were purchased and remain with the TM: contract notes and proof of payment (copy of bank passbook or bank confirmation letter)
  4. Break-up of claim amount
Documents — contract notes / account statement / agreement copy / bills
Non receipt of documentsIf documents were sent by the trading member:
  1. Copy of the document not received by the investor
  2. Proof of delivery: date, courier name and acknowledgement by investor
  3. If sent electronically, proof of the same
  4. KYC document
Proof of registration with the trading member:
  1. Know Your Client form / member constituent agreement (MCA) / risk disclosure document
Trade related
Unauthorised trades
  1. KYC document
  2. Pre-order voice recordings / proof of placing orders
  3. Proof of delivery of contract note: physical POD or ECN log
  4. Details of payment made and securities delivered in the intermittent period
  5. Proof of delivery of margin statement, ledger statement, SMS log
  6. Copy of register of securities for the relevant period
  7. Proof of monthly / quarterly settlement done
  8. If orders placed online, proof of the same
  9. Ledger account
  10. Contract note for the disputed trades
  11. Any other documents substantiating your stand
  1. Contract notes and bills or copies thereof
  2. Statement of account
  3. Demat account transaction statement
  4. Proof of payment
  5. Copy of KYC document duly acknowledged by TM
  6. Break-up of claim amount
  7. Details of disputed trade(s)
Closing off / square up of positions without consent
  1. KYC document
  2. Voice recordings of margin calls made
  3. Proof of delivery of contract note: physical POD or ECN log
  4. Details of payment made and securities delivered in the intermittent period
  5. Proof of intimation by investor
  6. Proof of communication sent to the complainant regarding margin shortfall
  7. Copy of the detailed policy and procedure regarding RMS selling and proof of its communication to the complainant
  8. Copy of contract note
  9. Any other documents substantiating your stand
  1. Contract notes and bills or copies thereof
  2. Statement of account
  3. Margin statement
  4. Proof of intimation by the TM
  5. Demat account transaction statement
  6. Proof of payment
  7. Break-up of claim amount
  8. Details of disputed trade(s)
Non-settlement of accounts
  1. Proof of settlement
  2. In case of non-settlement of funds: ledger statement
  3. In case of non-settlement of securities: demat account transaction statement
  4. KYC document
  1. Statement of account
  2. Break-up of claim amount
Charges
Excess brokerage
  1. KYC documents mentioning rate agreed or any other agreement copy
  2. Contract notes
  3. Proof of tariff sheet acknowledged by client
  4. Calculation of brokerage for the disputed trade
  1. Contract notes and bills or copies thereof
  2. Proof of payment of brokerage
  3. KYC documents mentioning rate agreed
  4. Period of dispute
  5. Break-up of claim amount
Levying of unwarranted charges / penalties
  1. Basis of levy
  2. Ledger statements
  3. KYC document
  1. Contract notes
  2. Bills
  3. Ledger statements / proof of payment
  4. Break-up of claim amount
Order execution
Non-executionIf order placed and not executed due to any reason, proof of the same:
  1. Order-cum-trade log for the disputed trade
  2. Ledger statement / margin statement (to check funds are sufficient)
  3. KYC document
  4. Reason for non-execution of order
  1. Proof of order placement
  2. Break-up of claim amount
Wrong execution
  1. Voice recording
  2. Proof that the order was placed correctly
  3. Order-cum-trade log for the disputed trade
  4. Contract note
  5. Proof of delivery of contract note: physical POD or ECN log
  6. SMS log for trade confirmations
  7. Contract note for the disputed trades
  8. KYC document
  1. Proof of order placement
  2. Contract notes
  3. Break-up of claim amount

Sources

The charter text above is reproduced from the following official documents.

SEBIInvestor Charter for Stock BrokersCircular dated 21 Feb 2025 ↗ NSENSE Investor CharterExchange charter, updated 31 May 2024 ↗ BSEBSE Investor Charterbeta.bseindia.com ↗ MCXMCX Investor's Chartermcxindia.com ↗ PDFRights & Obligations of InvestorsNSE annexures ↗ PDFDo's and Don'ts of InvestingNSE annexures ↗

trades only on its own proprietary account and has no clients. This Investor Charter is published as required by SEBI circular SEBI/HO/MIRSD/MIRSD-PoD1/P/CIR/2025/22 and the exchanges. Monthly complaints data is published on the complaints data page.

Investor corner  /  Risk disclosures

Risk disclosures on derivatives

Mandatory disclosure under SEBI circular SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/73 dated May 19, 2023.

SEBI study findings

What the data says

Findings of the SEBI study dated January 25, 2023 on "Analysis of Profit and Loss of Individual Traders dealing in equity Futures and Options (F&O) Segment", wherein aggregate level findings are based on annual profit/loss incurred by individual traders in equity F&O during FY 2021-22.

9 / 109 out of 10 individual traders in equity Futures and Options Segment, incurred net losses.
₹50,000On an average, loss makers registered net trading loss close to ₹50,000.
28%Over and above the net trading losses incurred, loss makers expended an additional 28% of net trading losses as transaction costs.
15–50%Those making net trading profits, incurred between 15% to 50% of such profits as transaction cost.
Exchange advisory

Precautions for clients dealing in options

This has reference to NSE circular NSE/INSP/52900 and BSE circular 20220706-55 dated July 6, 2022. It is hereby brought to the attention of investors that the following should be avoided with respect to dealing in options trading:

  • Sharing of trading credentials: login ID and passwords, including OTPs.
  • Trading in leveraged products like options without proper understanding, which could lead to losses.
  • Writing / selling options or trading in option strategies based on tips, without basic knowledge and understanding of the product and its risks.
  • Dealing in unsolicited tips through WhatsApp, Telegram, YouTube, Facebook, SMS, calls, etc.
  • Trading in options based on recommendations from unauthorised / unregistered investment advisors and influencers.
General risk disclosure

Securities market risks

Investments in securities market are subject to market risks. Read all the related documents carefully before investing.

Trading in equity and derivatives markets involves substantial risk, including the possible loss of the entire capital. Derivatives are leveraged instruments; small price movements can result in large gains or losses. Past performance is not indicative of future results.

Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.

Nothing on this website constitutes an offer, solicitation, recommendation or advice to buy or sell any security. trades exclusively on its own proprietary account and does not deal with clients.

PDFRisk Disclosure Document (RDD)Exchange prescribed, all segments SEBISEBI circular, May 19, 2023Risk disclosures for individual F&O traders ↗ SEBISEBI study, January 25, 2023Analysis of P&L of individual F&O traders ↗ ◆Investor CharterRights, obligations and timelines
Investor corner  /  Complaints data

Investor complaints data

Published in the format prescribed by SEBI (Annexure-B, circular dated February 21, 2025) and updated by the 7th of every succeeding month. As we do not deal with clients, no complaints have been received.

Lodge a complaint

(NSE Member Code , BSE Member ID , MCX Member ID , SEBI Reg. No. )
(Investor complaints data for the month ending September 2026)
SNReceived FromCarried forward from previous monthReceived during the monthTotal PendingResolved*Pending at the end of the month**Average Resolution time^ (in days)
12345678
1Directly from investors000000
2SEBI (SCORES 2.0)000000
3Stock Exchanges000000
4Other Sources (if any)000000
5Grand Total000000

* Should include complaints of previous months resolved in the current month, if any.
** Should include total complaints pending as on the last day of the month, if any.
^ Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

Trend of monthly disposal of complaints
SNMonthCarried forward from previous monthReceivedResolved*Pending**
123456
1April-20260000
2May-20260000
3June-20260000
4July-20260000
5August-20260000
6September-20260000
Grand Total0000

* Should include complaints of previous months resolved in the current month, if any.
** Should include total complaints pending as on the last day of the month, if any.

Trend of annual disposal of complaints
SNYearCarried forward from previous yearReceived during the yearResolved during the yearPending at the end of the year
12025-260000
22026-270000
Grand Total0000

Format as per SEBI circular SEBI/HO/MIRSD/MIRSD-PoD1/P/CIR/2025/22 (Annexure-B).

Archive

Previous months

Complaints data for earlier months, as published on this website.

MonthFinancial yearDocument
August 20262026-27
July 20262026-27
June 20262026-27
May 20262026-27
April 20262026-27
Lodge

Have a complaint?

Anyone can lodge a complaint on our online portal and receive a reference number instantly.

Go to complaint portal →
Track

Track your complaint

Check the live status of your complaint with your reference number and registered email.

Track status →
Escalate

Not satisfied?

Escalate on SEBI SCORES or SMART ODR. Read the grievance procedure.

Investor corner  /  Complaint portal

Complaint portal

Lodge a complaint, get a reference number instantly, and track it online. Open to everyone, whether or not you deal with us.

Track my complaint

Complaint

Lodged on
Category
Subject
Handled by
, Compliance Officer

    Not satisfied with the outcome? Escalate on SEBI SCORES or SMART ODR, quoting this reference number.

    Complaint registered

    Thank you. Your complaint has been received.

    Keep this reference number safe. A confirmation has been sent to .

    You will receive an acknowledgement within 2 working days and we will endeavour to resolve the matter within 21 days. Track the status any time with your reference number and email.

    Demo mode: the backend is not connected yet, so this complaint is saved only in this browser for preview.

    1

    Your details

    Required

    Reference number and all updates are sent here.

    2

    Complaint details

    Required

    Up to 3000 characters. Supporting documents can be emailed to after submission, quoting your reference number.

    3

    Declaration

    We never ask for passwords, OTPs or payments.

    How your complaint is handled

    Lodge. Submit the form on this portal (or email ). A reference number is generated instantly and emailed to you.Day 0

    Acknowledge. The Compliance Officer reviews the complaint and sends an acknowledgement. If more information or documents are needed, we ask at this stage.Within 2 working days

    Review. The matter is examined and records checked; if required, you are contacted. Tracker shows "Under review".Days 3 to 20

    Resolve. A written resolution is sent to your registered email and the tracker shows "Resolved".Within 21 days of receipt

    Escalate within the firm. If not satisfied, escalate as per the escalation matrix, through four levels up to the CEO.

    SEBI SCORES. Lodge on scores.sebi.gov.in quoting our reference number (name, PAN, address, mobile, email required). Two-level review: Exchange, then SEBI.

    SMART ODR. Online conciliation and arbitration at smartodr.in: MII review 21 days, conciliation 21 (+10) days, arbitration 30 (+30) days.

    Exchange. Investor grievance cell of NSE or BSE.

    What the statuses mean

    • Received: registered and a reference number issued.
    • Acknowledged: the Compliance Officer has confirmed receipt (within 2 working days).
    • Under review: being examined; we may contact you for more information.
    • Resolved: a resolution has been communicated to you.
    • Closed: matter closed, as resolved or not pursued by the complainant.
    • Escalated: the matter is with SEBI SCORES / SMART ODR / the exchange.
    No clients, by design. trades only on its own account. If anyone claims to be our client-facing representative or asks you for money, report it here under "Impersonation / fraud".
    Service levels
    2 daysAcknowledgement
    21 daysResolution
    Quick links
    • Grievance redressal procedure
    • Escalation matrix
    • SEBI SCORES
    • SMART ODR
    • Investor Charter
    • Monthly complaints data
    Handled by

    Compliance Officer


    Investor corner  /  Grievance redressal

    Grievance redressal

    Step-by-step procedure for lodging a complaint and tracking its status, as required under SEBI circular SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/30 dated February 15, 2023.

    Procedure

    How to lodge a complaint

    Please quote your complaint reference number in all follow-ups. Complaints are acknowledged within 2 working days and we endeavour to resolve them within 21 days.

    Lodge on our portal

    Use the online complaint portal to lodge a complaint and get a reference number instantly, or email / call (). Track status any time on the portal.

    Escalate

    If unresolved, escalate as per the escalation matrix below, through four levels up to the Chief Executive Officer.

    SEBI SCORES

    Lodge a complaint on scores.sebi.gov.in. Mandatory details: Name, PAN, Address, Mobile Number, E-mail ID.

    SMART ODR

    Initiate online dispute resolution at smartodr.in in terms of SEBI circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023 (as amended).

    Exchange

    Investor grievance cell of NSE or BSE.

    Lodge a complaint Track status SEBI SCORES ↗ SMART ODR ↗ Complaints data
    Escalation matrix

    Designated persons

    Details of designated persons for handling grievances, as required by SEBI / exchange circulars. Working hours: .

    In absence of response / complaint not addressed to your satisfaction, you may lodge a complaint on the links below. Please quote your complaint reference number while raising the complaint.

    • SEBI SCORES
    • SMART ODR
    • NSE
    • BSE
    • MCX
    • SMART ODR master circular (SEBI)
    SCORES

    Filing complaints on SCORES – easy & quick

    a. Register on SCORES portal. b. Mandatory details: Name, PAN, Address, Mobile Number, E-mail ID. c. Benefits: effective communication, speedy redressal of grievances.

    ODR

    Online Dispute Resolution

    Disputes not resolved through the above may be referred to the SMART ODR portal for conciliation and arbitration by SEBI-empanelled ODR institutions.

    Note

    No client business

    trades only on its own account and has no clients. The mechanism above is maintained as required by regulations.

    Investor corner  /  Policies & downloads

    Policies, documents & downloads

    Policies maintained by the firm, registration certificates, standard investor documents and exchange holiday calendars.

    01 — Governance

    Policies & procedures

    The following policies are maintained by the firm and are available for download / on request.

    PDFRisk Management Policy PDFAnti-Money Laundering (AML) & KYC Policy (PMLA) PDFCode of Conduct & Internal Control Policy PDFPrevention of Insider Trading Policy PDFBusiness Continuity & Disaster Recovery Policy PDFCyber Security & Cyber Resilience Policy PDFSurveillance Policy PDFPolicy on Proprietary Trading PDFInvestor Grievance Redressal Policy PDFPolicy for Outsourcing of Activities PDFPolicy on Voluntary Freezing / Blocking of Trading AccountNot applicable (no clients) PDFClient Acceptance & Due Diligence PolicyNot applicable (no clients) PDFRunning Account Settlement PolicyNot applicable (no clients) PDFInactive / Dormant Client PolicyNot applicable (no clients) PDFMargin Collection & Reporting PolicyNot applicable (no clients) PDFError Account PolicyNot applicable (no clients) PDFConflict of Interest Policy PDFCode of AdvertisementExchange prescribed
    01b — Client documentation

    Standard client documents & procedures

    Documents and procedures that a stock broker is required to publish for clients. does not have clients; the status of each item is stated for completeness.

    ItemStatusDocument / details
    Account opening procedure (step-by-step)Not applicableNo trading or demat accounts are opened for any person. Should the firm commence client business, the procedure will be published here before onboarding any client.
    Account Opening Form / KYC kitNot applicableNo client onboarding.
    Most Important Terms & Conditions (MITC)Not applicableMITC is provided to clients at onboarding; no clients.
    Rights & Obligations of Stock Brokers and InvestorsPublishedExchange prescribed document; summary on the Investor Charter.
    Risk Disclosure Document (RDD)PublishedRisk disclosures
    Guidance Note on Dealing in DerivativesPublishedExchange prescribed
    Do's and Don'ts for investorsPublishedInvestor Charter
    Schedule of charges / tariff sheetNot applicableNo brokerage or charges are levied on anyone; no client business.
    Client bank accounts (USCNBA)Not applicableNo client funds; no designated client bank accounts. See proprietary trading disclosure.
    Client collateral detailsNot applicableNo client collateral held. NSE client collateral facility.
    Authorised Persons listNILAuthorised Persons & branches
    Account closure procedureNot applicableNo client accounts.
    Depository (DP) services, e-votingNot applicableNot a depository participant. E-voting: CDSL · NSDL.
    02 — Documents

    Certificates & investor documents

    Registration certificates and standard documents prescribed by SEBI and the exchanges.

    PDFSEBI Registration CertificateINZ000330535 PDFNSE Membership CertificateMember 90486 PDFBSE Membership CertificateMember 6959 PDFMCX Membership CertificateMember 57620 ◆Investor CharterSEBI prescribed, on this website ◆Risk DisclosuresSEBI prescribed, on this website PDFRisk Disclosure Document (RDD)Exchange prescribed PDFRights & Obligations of Stock Brokers and InvestorsExchange prescribed PDFDos and Don'ts for InvestorsExchange prescribed PDFGuidance Note on Dealing in DerivativesExchange prescribed
    03 — Calendar

    Market holidays

    Trading holidays are as declared by the exchanges from time to time.

    NSENSE trading holidaysnseindia.com ↗ BSEBSE trading holidaysbseindia.com ↗
    Investor corner  /  Authorised Persons

    Authorised Persons & branches

    Disclosure of Authorised Persons (APs), sub-brokers, franchisees and branch / dealing offices, as required under SEBI circular SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/30 and exchange circulars. Updated as on .

    01

    List of Authorised Persons

    NIL. is engaged only in proprietary trading: we trade exclusively on our own account and do not have, solicit or service any clients. Accordingly, we have not appointed any Authorised Person, sub-broker, franchisee, remisier or referral agent on NSE, BSE or MCX, and no person is authorised to deal with the public on our behalf. Any person claiming to be our Authorised Person or representative is doing so without authority; please report it to .
    Sr.Name of Authorised PersonExchangeAP registration no.ConstitutionAddressContactStatus
    NIL — no Authorised Persons registered with any exchange. The firm undertakes proprietary trading only and has no client business.
    NSEVerify APs on NSEKnow / locate your stock broker ↗ BSEVerify APs on BSEMember details page ↗ MCXVerify APs on MCXmcxindia.com ↗
    02

    Branches & dealing offices

    All trading is carried out from the registered office. There are no branch offices or dealing offices at any other location.

    Sr.TypeAddressExchangesContact
    1Registered office / head officeNSE, BSE, MCX ·
    No branch offices or dealing offices.

    Cancelled / terminated APs in the last financial year: NIL. Changes, if any, will be updated here within the timelines prescribed by the exchanges.

    Investor corner  /  FAQs

    Frequently asked questions

    Quick answers about who we are, what we do, and how to reach us.

    What is RJ Equityedge?
    is a SEBI registered stock broker () and a trading member of NSE, BSE and MCX, based in Jaipur. We are a proprietary trading firm: we trade our own capital in equity, equity derivatives and commodity derivatives.
    Can I open a trading or demat account with you?
    No. We do not open trading or demat accounts for any person, do not accept funds or securities from the public, and do not offer broking services. If anyone offers you an account in our name, it is fraud. Please report it.
    Do you give stock tips, research or investment advice?
    No. We do not provide tips, calls, research reports, portfolio management or advisory services, and we do not run any assured-return scheme. We have no Authorised Persons or agents. See our proprietary trading disclosure.
    Someone contacted me claiming to be from RJ Equityedge. What should I do?
    Do not pay anyone or share OTPs, passwords or documents. Verify our details on the registrations page and the exchange websites, then report the incident on our complaint portal under "Impersonation / fraud" and to SEBI / the exchanges.
    How do I lodge a complaint and track it?
    Use the online complaint portal. You get a reference number instantly, an acknowledgement within 2 working days and resolution within 21 days. Track status on the same page. If not satisfied, escalate via the escalation matrix, SEBI SCORES or SMART ODR.
    Where can I verify your SEBI registration and exchange memberships?
    On the NSE Know Your Broker page, the BSE member directory and the SEBI intermediary portal. Our codes: NSE , BSE , MCX .
    Who is your Compliance Officer?
    , reachable at / during . Directors and KMP are listed on the about page.
    Why do you publish an Investor Charter and complaints data if you have no clients?
    Because every SEBI registered stock broker must publish them on its website, irrespective of client business. Our Investor Charter and monthly complaints data (currently NIL) are published as prescribed.
    Do you hire?
    Yes, for trading, quantitative research, technology and risk / compliance roles. See careers.
    Investor corner  /  Privacy policy

    Privacy policy

    How this website handles information about its visitors and the people who write to us.

    Information we collect

    ("RJ Equityedge", "we") does not collect personal information from visitors browsing this website. We receive personal information only when you voluntarily send it to us: through the complaint portal (name, email, mobile, PAN if provided, and the details of your complaint) or the contact form / email.

    How we use it

    Information you send us is used only to respond to your enquiry or to register, investigate and resolve your complaint, and to maintain the complaints register that SEBI and the exchanges require us to keep. We do not use it for marketing, and we do not solicit clients, since we trade only on our own proprietary account.

    Sharing and disclosure

    We do not sell, rent or share your information with third parties, except where required by law, by regulators (such as SEBI, the stock exchanges or the SMART ODR institutions) or by legal process, or where you escalate a complaint to such a body and the information must be shared for its resolution.

    Retention

    Complaint records are retained for the period prescribed by SEBI and the exchanges for stock brokers' records. Other correspondence is retained only as long as needed to deal with your enquiry.

    Cookies and analytics

    This website uses no advertising, tracking or analytics cookies, and we do not use Google Analytics or any similar tool. When you submit a complaint, the details you enter are stored in our complaints register, which is kept in our Google Workspace account (Google acts as our service provider), and are e-mailed to our compliance team so that we can handle it. Policy documents shown on this website are also served from our Google Workspace account, and fonts are loaded from Google Fonts. Google's privacy policy applies to its processing of these requests.

    Security

    This website is served over HTTPS. Complaint data is stored on systems with access restricted to the Compliance Officer and authorised staff. We never ask for passwords, OTPs, bank details or payments through this website, email, WhatsApp or SMS.

    Your rights

    You may ask us what information we hold about you, request a correction, or ask us to delete information that we are not required to retain by law or regulation, by writing to the Compliance Officer.

    Changes to this policy

    We may update this policy from time to time. The date of the latest update is shown in the footer of every page.

    Contact

    For any privacy-related query, write to or call ().

    At a glance
    • No tracking or advertising cookies.
    • We only receive what you send us.
    • Used only to answer you or resolve your complaint.
    • Shared only with regulators when required.
    Document info
    Entity
    Officer
    Last updated
    Related
    • Terms of use
    • Complaint portal
    • Grievance redressal
    Investor corner  /  Terms of use

    Terms of use

    By using this website you agree to the terms below. Please read them together with our privacy policy and risk disclosures.

    Purpose of this website

    This website provides general information about ("RJ Equityedge", "we", "us") and the regulatory disclosures we are required to publish as a SEBI registered stock broker and trading member of NSE, BSE and MCX.

    No offer, solicitation or advice

    RJ Equityedge trades exclusively on its own proprietary account and does not have clients. Nothing on this website is an offer, solicitation, recommendation or advice to buy or sell any security, or an invitation to open a trading or demat account.

    Market data shown on this website is illustrative only and must not be relied upon for any decision.

    No warranty and limitation of liability

    While we try to keep the content accurate and current, we make no warranty as to its completeness, accuracy or timeliness. Regulatory information should be verified on the websites of SEBI, NSE, BSE and MCX.

    To the fullest extent permitted by law, we accept no liability for any loss or damage arising from the use of, or reliance on, this website.

    Complaint portal

    The complaint portal may be used by anyone to lodge a genuine complaint. By submitting a complaint you confirm that the information provided is true to the best of your knowledge and consent to being contacted on the details provided. Misuse of the portal, including false or abusive submissions, may be reported to the appropriate authorities.

    Intellectual property

    All content, logos, trademarks and design on this website are the property of and may not be copied, reproduced or distributed without our prior written permission, except for personal, non-commercial reference.

    Third-party links

    Links to SEBI, exchanges, depositories and other third-party websites are provided for convenience only. We are not responsible for their content, availability or privacy practices.

    Fraud and impersonation

    We never ask for payments, OTPs, passwords or account details through this website, email, WhatsApp or SMS. Anyone claiming to collect money, open accounts or give tips in our name is acting fraudulently; please report it.

    Changes to these terms

    We may update these terms from time to time. The date of the latest update is shown in the footer of every page. Continued use of the website after an update constitutes acceptance of the revised terms.

    Governing law and jurisdiction

    This website and these terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan.

    Contact

    Questions about these terms may be sent to .

    At a glance
    • Information only; no offer or advice.
    • We have no clients; we never ask for money.
    • Verify everything on SEBI / exchange websites.
    • Indian law; courts at Jaipur.
    Document info
    Entity
    SEBI reg.
    Last updated
    Related
    • Privacy policy
    • Risk disclosures
    • Proprietary trading disclosure
    • Complaint portal
    Investor corner  /  Accessibility

    Accessibility statement

    We want everyone, including persons with disabilities, to be able to use this website and reach us without difficulty.

    Our commitment

    is committed to making its digital platforms accessible to all users, in line with the Rights of Persons with Disabilities Act, 2016 and the rules made under it, and SEBI circular SEBI/HO/ITD-1/ITD_VIAP/P/CIR/2025/111 dated July 31, 2025.

    Standards we follow

    This website is designed to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the Guidelines for Indian Government Websites (GIGW) and IS 17802 (Accessibility requirements for ICT products and services). As required by SEBI, it will be audited by an IAAP-certified accessibility professional, and any findings will be addressed.

    Accessibility features

    The whole website works with a keyboard alone and with screen readers. A "Skip to main content" link is the first item on every page, pages have a clear heading structure and their own titles, images have text alternatives, form fields have labels and error messages are announced. Text and background colours meet the WCAG contrast requirements, and the layout adapts to small screens and to zoom up to 400%.

    Accessibility settings

    Use the round Accessibility button at the bottom left of every page, or press Alt + Shift + A. You can make text smaller or larger (A−, A, A+, A++); switch to high contrast or a dark display; increase text spacing; use a plainer, easier-to-read font; underline all links; enlarge the mouse pointer; hide images; stop animations; turn on a reading guide that follows your pointer; and turn on Read aloud, which reads any text you click using your browser's built-in voice. Your choices are remembered on your device. "Reset all" restores the defaults.

    Keyboard use

    Tab and Shift + Tab move between links and controls; Enter opens a link or presses a button; Esc closes a document viewer or the settings panel and stops reading aloud; Alt + Shift + A opens the accessibility settings. The browser's own zoom (Ctrl + / Ctrl −) also works on every page.

    Documents

    We publish our documents as accessible (tagged) PDF files wherever possible. Documents open inside the website and can be printed or downloaded. If you cannot read any document, write to us and we will send it to you in a format that suits you.

    Screen reader access

    This website can be used with the following screen readers:

    Screen readers
    Screen readerDeviceCost
    NVDA (NonVisual Desktop Access)WindowsFree
    NarratorWindows (built in)Free
    JAWSWindowsCommercial
    VoiceOverMac, iPhone, iPad (built in)Free
    TalkBackAndroid (built in)Free

    Report an accessibility problem

    If any part of this website is difficult for you to use, please tell us. Write to with the subject "Accessibility", call , or lodge it on our complaint portal under the category "Website accessibility issue". You will receive a reference number and can track it online.

    Nodal Officer and escalation

    Our Nodal Officer for digital accessibility is , Compliance Officer. If you are not satisfied with the response, you may escalate as set out in our escalation matrix, up to our Chief Executive Officer.

    At a glance
    • WCAG 2.1 AA, GIGW and IS 17802.
    • Keyboard and screen-reader friendly.
    • Text size, contrast, spacing, readable font, read aloud and more.
    • Problems can be reported and tracked.
    Nodal Officer
    Name
    Phone
    Email
    Last reviewed
    17 October 2026
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    Every page of this website, in one place.

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    • Complaint portal: lodge or track
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    Legal & help

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